We have an opportunity for a Field Engineer who will be responsible for carrying out site visits within the Growth and Development framework and  non-standard new Connections applications for our client, including  performing site assessments, and creating Work Orders for non-standard new connections within a given region. The Field Engineer will work closely with 3rd parties assigned to work in the field ensuring the delivery of onsite connections services.

Main Duties and Responsibilities:

  • Provide excellent customer experience through the end-to-end connections process.
  • Monitor incoming site inspection requests in relation to non-standard New Connection applications
  • Assess plans received  for further technical investigations e.g. future inspection of site
  • Liaise with  team in arrangement of site visits
  • Conduct site assessments in accordance with clients Health and Safety Policy and Standards, and input requirement into Work Order
  • Carry out technical and field assessment of the New Connections application as maybe required
  • Ensure compliance with New Connection Standards and Policies in field work
  • Document results of inspections and approve/close Work Order as applicable
  • Liaise with Senior/ Design Engineer in relation to any identified technical requirements for Work Orders
  • Support the delivery of network development work when the need for new connections warrants expansion and reinforcement, working closely with the Local Authorities, Capital Delivery and/or 3rd party delivery partners
  • Perform adoption inspections and testing as necessary
  • Ensure provision of new/updated asset data to systems
  • Ensure any relevant customer and premise information gets recorded in GIS systems for multiple premise applications
  • Provide support to the Connections & Developer Services senior management team as required
  • Perform other such duties in relation to work and Customer Operations

Knowledge, Skills and Experience:

  • Third level qualification in Engineering, or a related degree, with at least 5 years’ relevant experience
  • Relevant experience of connections management in a utility/local authority and; experience in water/wastewater is desirable
  • Knowledge of planning applications and connections regulation desireable
  • Ability to develop relationships to accomplish team goals
  • Prioritise tasks, work with schedules and manage resources while remaining focused on team goals
  • Set high standards, by encouraging others to assume responsibility and accountability for tasks

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